Cleaning and Product Quality
To continue in a government-sponsored program, the client had to meet a highly-challenging product performance objective. BFK Solutions evaluated the performance requirements and devised a critical cleaning protocol. This cleaning protocol was instrumental in allowing the client to meet and in fact greatly exceed requirements. The client was funded for the next phase of the program at a level in excess of $3 million.
Product quality, employee safety
After an employee fell, a client received an OSHA citation. Fines in excess of $100,000 are not uncommon. As part of developing the critical cleaning processes, we advised about overall contamination control, including general housekeeping and maintenance. Using low-cost standard industry tests along with records maintained by the client, we quickly demonstrated that the surface quality and maintenance of the floors not jus met but exceeded OSHA standards. The citation was withdrawn; no fines were assessed.
Production kept going
In the course of assessing a well-established cleaning process for high-value product, BFK Solutions determined that a cleaning agent formulation had been changed such that the newer formulation had a totally different chemical makeup. The vendor did not inform the client of the change. Preliminary testing indicated that the new product was not effective. A suitable substitute was found before stockpiles were depleted. A line-stoppage was averted.